• Continually strive to improve the company
  • Monitor the performance of vendors
  • Monitor customer perception and have a method for dealing with customer complaints
  • Audit processes regularly and submit to periodic outside audits
  • Incorporate a corrective & preventative action system
  • Analyze data
  • And much, much more

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On-site Testing Laboratory

The research and development laboratory at Five Star demonstrates our dedication to improving quality, and creates an environment for our engineering teams to seek new discoveries and accelerate product innovation for our customers. Five Star utilizes an extensive array of tools and equipment to support its engineering, testing, and quality control processes. We employ various testing measures in accordance with ASTM International standards to test the following:

  • Flex & load/deflection behavior
  • Cosmetic purity
  • UV degradation
  • Impact resistance
  • Chemical resistance
  • Heat resistance
  • Ink and paint adhesion
  • Optical clarity
  • Light transmission
  • Flex & load/deflection behavior
  • Compression, tensile, & shear strength

These testing measures are helpful in guiding our customers to the proper materials and processes to achieve the highest quality composite, polycarbonate, or thermoformed plastic part.

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Five Star Quality Policy

Five Star has maintained a Quality Management System certified to the ISO 9001 standard since August, 2014.
This certification has proven to be an important step in assuring that customers receive the very best in quality
and service.

Five Star Team Members will strive to:

  • Meet customer and regulatory requirements
  • Continuously improve the QMS;
  • Meet company growth goals;
  • Maintain a clean and safe workplace while protecting the environment we live in.

We accomplish our commitments by:

  • Customer Satisfaction:
    • Monitor monthly and act to keep customers satisfied with product quality and on-time deliveries.
     
  • Scrap as a percent of Produced:
    • Monitor weekly and work to keep scrap below a cumulative monthly average of 4.5%.
     
  • Continuous Improvements:
    • Work to implement 100 or more improvements in products and/or processes per year companywide.
     
  • Training & Education:
    • Maintain Training Programs to ensure employee competence/annual target of 6,800 hours.
     
  • Safe Working Environment:
    • Conduct monthly Housekeeping-Safety Audits and act to ensure 7 or less reportable injuries per year.
     
  • Company Growth:
    • Monitor monthly and work to maintain a flat to upward trend in Company Sales.